Hona
The Domino's Pizza Tracker for service businesses and their clients.
Technical Support Representative
About the role
About Hona: Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.
Job Overview: As a Technical Support representative, you’ll assist clients by troubleshooting issues, answering technical questions, and providing product support. This is an entry-level role with no prior experience required—ideal for someone technical, eager to learn, and looking for a future in Customer Support or Computer Engineering.
Key Responsibilities:
- Client Support: Respond to customer inquiries, troubleshoot technical issues, and provide timely solutions.
- Product Expertise: Learn the Hona platform inside and out to offer accurate and efficient support.
- Technical Troubleshooting: Work with our Support & Engineering Teams to diagnose and resolve product and integration related issues.
Qualifications:
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Technical aptitude with a passion for learning new skills.
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Strong problem-solving and communication skills.
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Ability to work independently and collaborate with the team.
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No prior experience required—just a willingness to learn.
*Preferred Skills:
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Interest in Customer Support or Computer Engineering as a career path.
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Familiarity with basic troubleshooting or technical concepts is a plus.
Why Join Hona?
- Gain hands-on experience in tech support with growth potential.
- Work with a collaborative, innovative team.
- Enjoy a flexible schedule and opportunities for professional development.
About Hona
Hona is revolutionizing the way businesses and clients interact!
Hona is a cutting-edge technology company that specializes in providing customized client portal solutions for service businesses. Our platform integrates seamlessly with CRMs, enabling businesses to streamline their operations and improve customer experience. With Hona, businesses can offer their clients a personalized client portal that is specifically tailored to their needs.
Our platform allows for easy data flow between the client portal and the CRM, ensuring that all information is up-to-date and accurate. This includes passing documents, messages, and forms directly from the client to the CRM, and vice versa. Our solution is perfect for service businesses that are looking to enhance their client engagement and improve their operational efficiency.
At Hona, we are committed to providing our clients with the highest level of service and support. Our team of experts works closely with each client to ensure that their client portal is fully optimized and customized to their specific requirements. We pride ourselves on our ability to provide innovative solutions that meet the evolving needs of our clients.
